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Marketplace User Guide
Last updated Sep 5, 2024

Cancellation & Refund

1. How do I cancel my subscription?

  • Please go to the Subscriptions tab in your profile > Paid > Active > three-dotted menu > View Subscription Details > Set Auto Renewal to Off.

2. What is your cancellation policy?

  • You can turn off Auto-Renewal for your subscription at any time. This way, it will expire at the end of a then-current billing period.

3. Can I cancel my subscription even after an invoice was already generated?

  • Yes

4. Can I request a refund for my Marketplace purchase?

  • Unless expressly provided otherwise in the UiPath Marketplace Agreement or UiPath Marketplace Partner Agreement, all orders are non-cancelable and non-refundable. If you think you are entitled to get a refund, please follow the below steps:

    • Go to our Contact Us page (make sure you are signed in with the account used for the purchase)
    • Fill in the form and choose the Request refund option from the What feature is this related to drop-down menu?
    • Provide the Subscription ID available in your Paid subscriptions section.

      Note:

      Marketplace Support can request additional information once the refund request is received.

      We will inform you once the refund has been processed.

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