Objects and Attachments

Overview

The purpose of this guide is to help you create a working sample that uses the following ServiceNow activities:

Insert ServiceNow Record
Get ServiceNow Record
Delete ServiceNow Record

This working sample enables you to quickly verify the connection to your ServiceNow instance and get familiar with the activity's input/output datatypes.

After completing the steps in this guide, you'll have an automation sequence that does the following:

Establishes a connection to your ServiceNow instance.
Creates a new ServiceNow incident (Insert Record).
Retrieves the record and outputs the expected error message (Get Record, If).
Deletes the created incident (Delete Record).

Prerequisites

Before you begin:

Complete the ServiceNow Authentication steps.
A local file to attach to a ServiceNow record.

Steps

Build your project

Follow the steps described in the connector documentation to establish a connection.
Add the ServiceNow Scope activity. Click the Configure button, select and test the desired connection, then click Save.
Add the Insert ServiceNow Record activity inside the ServiceNow Scope activity.
- Click the Configure button inside the Insert ServiceNow Record activity.
- In Select Object drop-down list, select Incident.
- Create and enter a String variable for the sys_id Value (e.g., sysID)
- Using the Add Single Field textbox, enter short_description. Enter a short_description Value (e.g., "UiPath-Attachment").
- Click Done.
- Create and enter a ResponseStatus variable for the ServiceNowStatus value (e.g., insertRecordResponse).
Add a Write Line activity after the Insert Record activity. Enter the following Text: "Record created: "+insertRecordResponse.Success.ToString+" | sys_id: "+sysID (where sysID is the variable created for the sys_id Value field above).

Test your project

Add the Get Record activity after the Delete Attachment activity.
- Click the Configure button inside the Insert ServiceNow Record activity.
- In the Select Object drop-down list, select Attachment.
- In the sys_id Value field, enter the sys_id variable you created for the Insert Record activity.
- Click Done.
- Create and enter a ResponseStatus variable for the ServiceNowStatus value (e.g., getRecordResponse).
Add an If activity after the Get Record activity.
- In the Condition property, enter getRecordResponse.Success=False And getRecordResponse.Message.Contains("No Record") to determine if the attachment record was successfully deleted by checking the error message (where getRecordResponse is the variable your created for the ServiceNowStatus property above).
- In the Then statement box, add a Write Line activity. In the Text property, enter "Test passed: "+getRecordResponse.Message.
- Add the Delete ServiceNow Record after the Write Line activity.
  - Click the Configure button inside the Add Attachment activity.
  - In the Select Object drop-down list, select Incident.
  - In the Id property, enter the sys_id variable you created for the Insert Record activity (e.g., sysID).
  - Create and enter a ResponseStatus variable for the ServiceNowStatus value (e.g., deleteRecordResponse).
- Add a Write Line activity after the Delete ServiceNow Record activity. In the Text property, enter "Record deleted: "+deleteRecordResponse.Success.ToString.
- In the Else statement box, add a Write Line activity. In the Text property, enter "Test failed: "+getRecordResponse.Message.
Click Run and verify the Output window includes the expected write line values.