activities
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Integration Service Activities
Last updated Nov 5, 2024

Activities

The following table lists the activities that are included in the ServiceNow Activities Package.

Activity

Description

Add AttachmentAdd an attachment to an existing record.
Delete Attachment

Deletes an existing attachment from a record.

Download AttachmentDownload an existing attachment from a record.
Get AttachmentReturns an existing attachment metadata from a record.
List All AttachmentsReturns all exisiting attachment metadata from a record.
Create New Incident

Create a new incident in ServiceNow.

Search for incidents in ServiceNow based on set criteria.

Update an incident in ServiceNow.

Create an incident task to communicate with and request work from assignment groups other than the one that is mentionet for the incident.
Get Incident TaskRetrieves an incident task.
List all Incident TasksLists all incident tasks.
Update Incident TaskUpdates an incident task.

Retrieve a specific record.

Insert a new record object.

Update a specific record.

Delete a specific record.

List all the records in ServiceNow.

Incident CreatedTriggers when a new incident is created.
Incident UpdatedTriggers when an incident is updated.
Incident Task CreatedTriggers when a new incident task is created.
Incident Task UpdatedTriggers when an incident task is updated.
Record CreatedTriggers when a new record is created.
Record UpdatedTriggers when a record is updated.

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