- Release notes
- Getting started
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- Working with Apps and Discovery Accelerators
- AppOne menus and dashboards
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- TemplateOne 1.0.0 menus and dashboards
- TemplateOne 1.0.0 setup
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- TemplateOne 2021.4.0 setup
- Purchase to Pay Discovery Accelerator menus and dashboards
- Purchase to Pay Discovery Accelerator Setup
- Order to Cash Discovery Accelerator menus and dashboards
- Order to Cash Discovery Accelerator Setup
- Basic Connector for AppOne
- SAP Connectors
- Introduction to SAP Connector
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- Checking the data in the SAP Connector
- Adding process specific tags to the SAP Connector for AppOne
- Adding process specific Due dates to the SAP Connector for AppOne
- Adding automation estimates to the SAP Connector for AppOne
- Adding attributes to the SAP Connector for AppOne
- Adding activities to the SAP Connector for AppOne
- Adding entities to the SAP Connector for AppOne
- SAP Order to Cash Connector for AppOne
- SAP Purchase to Pay Connector for AppOne
- SAP Connector for Purchase to Pay Discovery Accelerator
- SAP Connector for Order-to-Cash Discovery Accelerator
- Superadmin
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- Application integrity
- How to ....
- Working with SQL connectors
- Introduction to SQL connectors
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- Structure of transformations
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- Useful resources
Efficiency - Customers
Efficiency - Customers is the dashboard where you can analyze the customers involved in the Order-to-Cash process. It displays detailed information on the late delivery rates, the total values per customer, and the number of unique customers per category. See the illustration below.
Below is a description of the KPIs that are displayed at the top of the Efficiency - Customers dashboard.
|
KPI |
Description |
|---|---|
|
Customers |
The number of customers that were involved in sales order items within the selected period. |
|
Late delivery rate |
The percentage of sales order items of which at least a part was expected to be delivered after the requested delivery date within the selected period. Note: If you click on the
Late delivery rate KPI a filter is automatically created and added in the Filters panel.
|
|
Sales orders |
The total number of sales orders in the selected period. |
|
SO items |
The total number of sales order items in the selected period. Note: If you click on the
SO items KPI, the Number of items metric is displayed in the *Sales order items dashboard item.
|
|
Total value |
Total value of the sales order items during the selected period. Note: If you click on the
Total item value KPI, the Total item value metric is displayed in the What is the total value? dashboard item.
|
Late delivery rate filter is only applied when there is at least one sales order item with the respective filter.
You can create various different contexts by selecting different attributes from the drop-down list. It is also possible to add more columns by selecting multiple attributes.
