communications-mining
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Communications Mining User Guide
Last updated Nov 7, 2024

Searching for messages

User permissions required: ‘View Sources’ AND ‘View Labels’.

You can use search in either Explore or Discover (switching from cluster mode via the dropdown menu) to search for messages containing specific terms or phrases. The platform highlights occurrences of your search terms within the messages (as shown below).

You can then review predicted labels or apply your own labels to the messages.

Search in Explore vs. Discover

  • The key difference between searching in Discover and Explore, are that in Discover you can annotate search results in bulk (just like annotating clusters), whilst in Explore you annotate them individually
  • Unlike Discover, however, Explore returns an approximate total number of messages that match your search term (as shown below) - this can be very useful when trying to gauge how many examples there may be in your dataset before creating a label, if there are terms very closely linked to the label concept
Example search query in Explore
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Example search query in Discover
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