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Communications Mining User Guide

Last updated Mar 4, 2025

Communications Mining™ migration to UiPath® IXP

Note:

The Generative Extraction for unstructured and complex documents capability within IXP is currently in Private Preview.

Communications Mining users will be automatically migrated to the new UiPath® IXP service.

IXP combines the existing capabilities of Communications Mining™ with a new one: Generative Extraction for unstructured and complex documents.

With AI guardrails, enterprise-grade governance, and human in-the-loop, IXP provides fast, accurate, and scalable document and communication processing.

Generative Extraction for unstructured and complex documents

Generative Extraction for unstructured and complex documents is a new generative AI experience designed to process unstructured and high-complexity documents such as:

  • Long documents with more than 100 pages
  • Documents with varied and unpredictable structures
  • Extended text fields
  • Charts
  • Tables

The Unstructured and complex documents feature reduces time-to-production by leveraging different large language models (LLMs) and techniques such as retrieval augmented generation, and in-context learning.

Additionally, Unstructured and complex documents provides a more configurable and flexible experience with controls for prompts, LLMs, and model settings.

Use cases

  • Legal services: employment agreements, operating agreements, investment agreements.
  • Healthcare: physician statements, emergency room reports, patient referrals.
  • Retail and eCommerce: refund requests, customer complaints, product catalogs.
  • Financial services and banking: brokerage statements, loan applications, credit reports, mortgages.
  • Insurance: insurance policies, claims, coverage denial letters.
  • Manufacturing: change orders, product specifications, supply orders.

Updates to Communications Mining

The Communications Mining service undergoes the following changes from March 17, 2025:

  • Communications Mining will be accessible through the UiPath® IXP service-level navigation and homepage. The current Communications Mining homepage, that displayed the datasets page will be accessible through a tab in place of the original datasets page.
  • The new role-based access control (RBAC) administration experience will enable access management for all capabilities of IXP.
  • IXP will be managed by RBAC, which is similar to the currently previewed RBAC in Communications Mining. The migration timelines may be extended for some existing Automation Cloud tenants. For more details, check Role-based access control.

Existing Communications Mining users or their production models and automations will not experience disruptions. This is a rename of Communications Mining with a new homepage and additional capabilities.

The Communications Mining service URLs remain the same, with the same access management experience.

Figure 1. The IXP homepage

Vision for the future

The goal is to make UiPath IXP intuitive and easy to use, which is why your feedback is critical in this journey. The launch of IXP and the new Generative Extraction for unstructured and complex documents feature aims to create new automation opportunities and further extend end-to-end automation into previously untapped areas.

To learn more about the IXP release in Private Preview, check the UiPath Insider Program.

For any questions, or if you require an in-depth walkthrough of these updates, reach out to your account manager.

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