- Introduction
- Balance
- Clusters
- Concept drift
- Coverage
- Datasets
- General fields (previously entities)
- Labels (predictions, confidence levels, hierarchy, etc.)
- Models
- Streams
- Model Rating
- Projects
- Precision
- Recall
- Annotated and unannotated messages
- Extraction Fields
- Sources
- Taxonomies
- Training
- True and false positive and negative predictions
- Validation
- Messages
- Access Control and Administration
- Managing your account
- Maintenance
- Manage sources and datasets
- Understanding the data structure and permissions
- Create or delete a data source in the GUI
- Uploading a CSV file into a source
- Preparing data for .CSV upload
- Create a new dataset
- Multilingual sources and datasets
- Enabling sentiment on a dataset
- Amend dataset settings
- Delete messages via the UI
- Delete a dataset
- Export a dataset
- Using Exchange Integrations
- Model training and maintenance
- Understanding labels, general fields, and metadata
- Label hierarchy and best practices
- Analytics vs. automation use cases
- Turning your objectives into labels
- Overview of the model training process
- Generative Annotation (NEW)
- Dastaset status
- Model training and annotating best practice
- Training with label sentiment analysis enabled
- Understanding data requirements
- Train
- Introduction to Refine
- Precision and recall explained
- Precision and recall
- How does Validation work?
- Understanding and improving model performance
- Why might a label have low average precision?
- Training using Check label and Missed label
- Training using Teach label (Refine)
- Training using Search (Refine)
- Understanding and increasing coverage
- Improving Balance and using Rebalance
- When to stop training your model
- Using general fields
- Generative extraction
- Using analytics and monitoring
- Automations and Communications Mining
- Licensing information
- FAQs and more
Communications Mining User Guide
Managing your account
This section describes how you can manage your account in Automation Cloud or how to manage your legacy access account.
Once a Communications Mining™ administrator creates your user profile, log into Automation Cloud to access the platform. Then, select the Communications Mining service from the toolbar, and access the service through single sign-on (SSO).
To sign out of the Communications Mining platform, select your user profile, and select Sign out.
Since your Communications Mining account is linked as a service to a tenant, you can modify your account (e.g. name change, remove account) from the Automation Cloud platform. For more details, check Managing user accounts in Automation Cloud.
If you are signing into the Communications Mining™ platform for the first time (i.e. activating your account), check theGetting set up as a Legacy user page for more details.
To access the platform as an existing user, browse your Communications Mining™ URL, and select Sign in.
If you have previously signed into the platform from the same device and browser, you will be redirected to a login screen similar to the one shown in the following screenshot:
If you are already signed in, select Go to [company name].reinfer.io to be redirected to the datasets page. Alternatively, you can directly browse the URL of [company name].reinfer.io.
If you are logged out but have signed in before, select Go to [company name].reinfer.io to be prompted to enter the following details:
- Username or email address
- Password - the password you created.
- 2FA code - the 6-digit code generated for your account in the Google Authenticator app. For details on the setup, check the official Google documentation.
After you enter your details, select Sign in.
The clock on your device might be out of sync. For troubleshooting instructions, check the official Google documentation.
To sign out of the Communications Mining platform, select your user profile, and select Sign out.
Once you receive the password reset email, select the Reset Password button in the email.
Once you set your new password, you are prompted to set up again the Google two-factor authentication for your account. For more details, check Setting up the two-factor authentication.
To change the password for your account, proceed as follows
- Go to the My Account tab, in the Administration section of the Communications Mining platform.
- Enter your current password in the Change password field.
- Enter a new password in the next field.
- Enter again the new password in the next field to confirm it.
- Select Save.
