activities
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- Release Notes
- Overview
- The nature of communications
- The anatomy of an extraction
- General fields
- Automation architecture
- Uploading data to Communications Mining
- Using the Dispatcher Framework
- Activities reference
Communications Mining Activities
Last updated Oct 11, 2024
The nature of communications
When a business receives a communication, it typically requires action. These communications can take various forms, such as emails, help desk tickets or "contact us" form submissions. Regardless of the channel, the goal remains the same: identify the necessary actions to resolve all queries within the communication.
When automating communications with UiPath Communications Mining, our goal is to transform natural language communications
into a "to-do list" of requests. We refer to this to-do list as a list of extractions.
Note: When an email lands in your inbox, it's not always straightforward. People often include multiple requests, which is why
we create a "to-do list" for each communication instead of trying to pinpoint just one main topic or request.
