- Release notes
- Task Mining overview
- Setup and configuration
- Notifications
- Task Mining
- Additional resources
Troubleshooting
An error refers to an issue that might affect a proper working of Task Mining or the Task Mining recorder. To ensure a proper working of the application, you must resolve the errors before you continue. A warning refers to a potential problem that does not affect the working of Task Mining or the Task Mining recorder immediately. It is strongly advised to resolve any warnings to prevent any potential future problems.
There are different error messages defined for when the user status is Error.
- The
RIerrors indicate that something is wrong with the initial recording process that creates captured data. - The
TCWerrors indicate that something went wrong while uploading data.
Below is an overview of errors and warnings that may occur when using Task Mining or the Task Mining recorder. It is intended to provide guidance with the most common issues. If you encounter any issues that are not covered here, feel free to reach out to UiPath® Customer Support for help.
Make sure to attach the recording application logs when submitting the UiPath Customer Support ticket. Refer to Recording application logs for more information on how to obtain the log files.
Indicates that an unexpected error has occurred during the recording process. This can be due to a variety of issues such as a problem in the software, a problem with the hardware, or an issue with the user's input or actions.
Possible resolution
Try restarting the Task Mining recorder. If the error still occurs, contact UiPath Customer Support for help.
-
missing (deleted) recorder system files.
Possible resolution
Try reinstalling the Task Mining recorder. If the error still occurs, contact UiPath Customer Support for help.
-
not enough disk space.
Possible resolution
Make sure there is enough free disk space. Also check ErrorRI0004. -
insufficient user permissions.
Possible resolution
Contact your IT department for help.
Indicates that there is not enough disk space on the user's computer to save the recorded actions.
Possible resolution
Make sure there is enough free disk space. Also check Hardware and software requirements for the recorder client. There are several options to free disk space, such as:
-
Empty your Recycle bin.
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Uninstall unnecessary applications.
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Delete temporary files.
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Move files to an external hard drive.
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Use disk cleanup tools, like Disk Cleanup on Windows, to clean up unnecessary files on your hard drive.
Make sure to back up important data before cleaning up your disk drive.
Indicates that the captured data could not be uploaded.
Possible resolution
-
Make sure that the network connection is stable.
-
Try to sign out and then sign in again.
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As an Administrator, make sure you have access to the environment that is used.
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As an Administrator, make sure that Unassisted Task Mining is enabled for the tenant. Also check Unassisted Task Mining not available.
Indicates that the recorder encounters a problem when trying to process the actions that have been recorded. This can be due to:
-
not enough disk space.
Possible resolution
Make sure there is enough free disk space. Also check ErrorRI0004. -
insufficient user permissions.
Possible resolution
Contact your IT department for help.
-
an error occurred when writing captured actions, for example, caused by third-party software that is blocking access to the drive.
Possible resolution
Contact UiPath Customer Support for help.
Indicates that the project for which you want to record data does not exist or no longer exists.
Possible resolution
-
Contact your Project Administrator.
Indicates that the project for which you want to record data was deleted. You cannot record data for a deleted project.
Possible resolution
-
Contact your Project Administrator.
Indicates that the project for which the data should be recorded was archived. You cannot record data for an archived project.
Possible resolution
-
Contact your Project Administrator.
Indicates that the the user who is invited to record data for the project is not or no longer assigned to the project.
Possible resolution
-
Contact your Project Administrator.
Indicates that the upload stopped because consent from the recording user was not received.
Possible resolution
-
Contact your Project Administrator.
Check the Data collection policies to make sure the Show consent dialog for users option is enabled.
Indicates that the number of actions recorded has exceeded the maximum number of actions that can be uploaded.
Indicates that the data cannot be uploaded because the recording user has no roles assigned for the project and therefore is not allowed to upload data.
Possible resolution
Check with the Project administrator if the user is assigned to any project with correct roles.
Indicates that the user who is invited to record data for the project is not or no longer assigned to the project and therefore is not allowed to upload data.
Possible resolution
Check with the Project administrator if the user is assigned to any project with correct roles.
Indicates that the data cannot be upload because the user who is invited to record data for the project is currently not recording. This could be because the user did not start, or has stopped the recording function. It could also be due to an error in the recorder.
Possible resolution
Try restarting the Task Mining recorder. If the error still occurs, contact UiPath Customer Support for help.
Indicates that the data cannot be uploaded because the recorder has stopped. This could be due to an error in the recorder.
Possible resolution
Try restarting the Task Mining recorder. If the error still occurs, contact UiPath Customer Support for help.
Indicates that the user's computer has low disk space, which may cause issues with saving recorded actions. It is strongly recommended to free up disk space to prevent the recorder from stopping due to insufficient space.
Files skipped in analysis: This error informs that some applications are corrupted or couldn't be captured properly. It is recommended to try again or if this error occurs to more than 5 files, to contact the support team.
If you run the Unassisted Task Mining recorder in parallel with other recording software, (third-party software, such as AutoHotKey) you may experience a decline in user experience quality.
The recording application log files provide information about user’s interactions with the Web, the Recorder, and contain system specifications.
.zip file. A dialog box opens and you can select where to save the file.
logs folder and attach it to the support ticket.
%AppData%\UiPath Task Mining\logs.
If Unassisted Task Mining is not available while there are AI Units in your account, you can solve the issue by creating a new tenant and enabling Task Mining.
If you prefer to continue working in your existing tenant, you should enable the Document Understanding service before using Unassisted Task Mining.
Refer to Managing Tenants for a detailed description on creating tenants. Refer to Managing Services for more information on how to enable a service in Automation CloudTM Public Sector.
- Errors and warnings
- Error
RI0000- Unknown error - Error
RI0003- Start recording failed - Error
RI0004- Not enough disk space - Error
RI0005- Upload failed - Error
RI0006- Recorder fails to process recorded actions - Error
RI0007- Project not found - Error
RI0008- Project was deleted - Error
RI0009- Project was archived - Error
RI0010- User not found - Error
TCW0010- Consent required - Error
TCW0023- Number of actions recorded exceeds limit - Error
TCW0026- User has no roles for the project - Error
TCW0053- User not invited or was removed from the project - Error
TCW0056- User not in recording state - Error
TCW0062- Recorder stopped - Warning
ARI0001- Low disk space - Warning
AUP0001- Slow actions processing rate - Skipped Files
- Recorder client collision
- Application data
- Recording application logs
- Unassisted Task Mining not available
