- Getting started
- Best practices
- Tenant
- About the Tenant Context
- Searching for Resources in a Tenant
- Managing Robots
- Connecting Robots to Orchestrator
- Storing Robot Credentials in CyberArk
- Storing Unattended Robot Passwords in Azure Key Vault (read only)
- Storing Unattended Robot Credentials in HashiCorp Vault (read only)
- Storing Unattended Robot Credentials in AWS Secrets Manager (read only)
- Deleting Disconnected and Unresponsive Unattended Sessions
- Robot Authentication
- Robot Authentication With Client Credentials
- Audit
- Cloud robots
- Folders Context
- Automations
- Processes
- Jobs
- Apps
- Triggers
- Logs
- Monitoring
- Queues
- Assets
- Storage Buckets
- Test Suite - Orchestrator
- Resource Catalog Service
- Authentication
- Integrations
- Classic Robots
- Troubleshooting
Recording
The recording functionality helps you troubleshoot faulted jobs. Whenever a job fails, screenshots illustrating the last moments of the execution are available for download. This functionality is only available for unattended automations.
Recording can be configured either at process creation, or it may be enabled and configured afterwards on the Process Settings window.
While a job is in progress, its execution can be recorded either as a video or as a screenshot.
The last 3 minutes of the execution are recorded, allowing you to have a walk-through of any errors that might occur.
- Robot versions 2023.2 and above
The Job Recording option is located on the Additional settings tab of the process creation/editing window.
It is disabled by default.
- Record and store only failed jobs - Only records job executions that have failed, enabling you to identify and troubleshoot underlying errors.
- Record and store failed queue transactions - Only records executions of jobs with failed queue transactions. As such, it can only be enabled for processes that contain one or more queues.
This option is available for:
- Robot versions 2023.10+
- Processes using System Activities versions 2023.10+
- Record all jobs - Records all job executions.
We recommend that you enable Record all jobs for a brief amount of time so as to observe potentially odd behavior during job execution. You can then switch to only recording and storing failed jobs in order to efficiently use bandwidth and storage.
You can access the recording of a job execution, along with underlying logs, from these places:
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From the Job details tab, using the Open recording option
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From the Video timeline tab
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From the contextual menu of each job, using the Open recording option
There are several actions that you can take in the browser player, such as playing, pausing, searching in the video timeline, setting the playback speed, downloading the video, and displaying it in Picture in Picture mode.
See the Browser capabilities section for details.
Viewing the video timeline
In the collapsed view of the Video timeline tab, the video itself is displayed at the top of the panel, and the corresponding logs are listed below it. In the expanded view, the two sections are displayed side by side. In both cases, the sections are resizable, allowing you to focus on the area of your choice.
Tab features
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Logs are synchronized with video timestamps, enabling you to jump to a certain point within the video by clicking a log entry.
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You can see the details of each log item, in JSON format, by clicking the information button on the far right.
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You can filter the logs list by severity level or via the search field.
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You can download the logs and the video.
You can watch the recording of a job execution containing failed queue transactions in the following places:
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In the contextual menu of the failed transaction in question, by clicking Open recording.
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In the transaction details window, by clicking Open recording.
The option is inactive if recording is not enabled at the process level or if the queue transaction is not failed.
Recorded videos are stored in Orchestrator as follows:
- in Community licensing plans:
- for 7 days in the case of failed jobs and failed queue transactions
- for 3 days in the case of successful jobs
- in Enterprise licensing plans:
- for 14 days in the case of failed jobs and failed queue transactions
- for 7 days in the case of successful jobs
After that time, they are no longer available in Orchestrator. However, based on the agreement you have entered with us, this information could still be used for analysis purposes.
Note that you can save any video to your local machine for access beyond this limit and at your own convenience.
This feature is controlled by the folder-level Execution Media permission, with the following options:
- View - Allows the account to see job execution recordings.
- Create - Allows the account/role that executes the job to also create the recording of the job execution.
- Delete - Allows the account to delete video recordings from Orchestrator.
The default folder-level roles that include the Create permission on Execution Media are Folder Administrator, Automation User, and Robot.
The media player used for video recording playback is compatible with the following browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Apple Safari
However, some features are not currently supported on the latest versions of these browsers, depending on their native capabilities:
- Safari and Firefox do not provide the option to download the video recording.
- Firefox does not allow you to adjust the playback speed or to enable the Picture in Picture option.
Whenever a job fails, screenshots illustrating the last moments of the execution are available for download.
This functionality is only available for unattended automations.
The following settings are available:
- Scaling - Enables you to set the scaling of the screenshots in percent. The maximum value is 100. By default, this field is set to 100.
- Frequency - Enables you to configure the time interval between screenshots, in milliseconds. The minimum value is 250. By default, this field is set to 500.
- Duration - Enables you to configure the length of time before failure to start the recording, in seconds. The maximum value is 120. By default, this field is set to 40.
