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- About the Zendesk connector
- Zendesk authentication
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Zendesk authentication
Depending on the authentication type you select, you need one of the following credentials:
- OAuth 2.0 Authorization code: Domain, Scope.
- Bring your own OAuth 2.0 app: Client ID, Client secret, Domain, Scope.
When creating a connection via Zendesk, you must allow the application to view and manage information in accordance with the following privileges and permissions:
- read
- write
More information regarding the OAuth 2.0 scopes are available in the Zendesk official documentation.
To create a connection to your Zendesk instance, you need to perform the following steps:
-
Select Integration Service from Automation Suite.
-
From the Connectors list, select Zendesk. You can also use the search bar to narrow down the connector.
- Select the Connect to Zendesk button. You
can choose between two authentication types: OAuth 2.0 Authorization code or
Bring your own OAuth 2.0 app.
- If you select OAuth 2.0 Authorization code, click Connect, then authenticate using your Zendesk domain and scope.
- If you select Bring your own OAuth 2.0 app, you must additionally provide a Client ID and Client secret.
-
Enter the required credentials and select Connect.
- Your connection has been added.
