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About the Amazon Connect connector
Integration Service for Automation Suite User Guide
Last updated Nov 11, 2024
About the Amazon Connect connector
Amazon Connect is an omnichannel contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement including voice interactions at any scale.
Before automating processes, you need to establish a connection with your Amazon Connect instance. Step-by-step instructions are available in the Amazon Connect authentication page.
You can use the connection to enable the Amazon Connect activities in UiPath® Studio to build automations that interact with your Amazon Connect data.