- Release notes
- Before you begin
- Getting started
- Managing access
- Working with process apps
- Creating process apps
- Loading data
- Customizing process apps
- Data transformations
- TemplateOne app template
- Purchase to Pay app template
- Order to Cash app template
- Basic troubleshooting guide
Analysis - End to End
End to end is the dashboard where you can analyze the complete process regarding cases using various fields and metrics.
See the illustration below.
The context bar at the top of the End to end dashboard displays context information and KPI's.
Below is a description of the elements of the context bar.
|
KPI |
Description |
|---|---|
|
Avg. throughput time |
The average throughput time for the end-to-end process. |
|
Total case value |
The total value of cases created during the selected period. |
|
Number of cases |
The number of unique cases created during the selected period. |
The End to end dashboard enables you to select various fields and metrics to analyze cases.
Below is a description of the metrics that can be selected in the End to end dashboard.
|
Metric |
Description |
Base |
|---|---|---|
|
Number of cases |
The number of unique cases. |
Cases |
|
Avg. case value |
The average case value of cases created during the selected period. |
Cases |
|
Total case value |
The sum of the values of the cases created during the selected period. |
Cases |
|
Avg. throughput time |
The average throughput time for the end-to-end process. |
Cases |
|
Total throughput time |
The total throughput time for the end-to-end process. |
Cases |
The Distribution chart enables you to analyze the frequency of cases based on Throughput time. See the illustration below.
The process graph displays the end-to-end process based on the number of cases. See the illustration below.
You can select a different metric from the metric selector to display the process graph based on a different metric. Below is a description of the available metrics.
|
Metric |
Description |
Base |
|---|---|---|
|
Number of cases |
The number of unique cases. |
Cases |
|
Avg. case value |
The average case value of cases created during the selected period. |
Cases |
|
Total case value |
The sum of the values of the cases created during the selected period. |
Cases |
|
Number of events |
The total number of events. |
Event log |
|
Avg. number of events |
The average number of events. |
Event log |
|
Avg. event throughput time |
The average throughput time for the end-to-end process. |
Event log |
|
Total event throughput time |
The total throughput time for the end-to-end process. |
Event log |
See also Working with process graphs
