- Getting started
- Best practices
- Tenant
- About the Tenant Context
- Audit
- Setting Up Alert Emails
- Folders Context
- Automations
- Processes
- Jobs
- Triggers
- Logs
- Monitoring
- Queues
- Assets
- Storage Buckets
- Test Suite - Orchestrator
- Other Configurations
- Integrations
- Classic Robots
- Host administration
- About the host level
- Managing system administrators
- Managing tenants
- Configuring system email notifications
- Audit logs for the host portal
- Maintenance Mode
- Organization administration
- Troubleshooting
Setting Up Alert Emails
To view alerts, users require the tenant permission Alerts - View. This allows them to see all tenant-level alerts.
At the folder level, users can only see alerts for the folders to which they are assigned.
Fatal and Error alerts can be sent via email messages to users if they meet the following criteria:
- the Enable Alerts Email check box from the Settings > General page is selected.
- the email settings are properly set up in the Settings page.
- users have a valid address specified in the Users page.
- View permissions for the Alerts page.
Alerts emails are sent every ten minutes. Each email centralizes all the alerts received during the ten minutes time interval. Additionally, a daily report is sent at 7 a.m. (Coordinated Universal Time).
To be able to send email alerts, email settings must be configured by an administrator.
The daily email alert report (Alerts Dashboard) is sent at 7 a.m. by default. The report contains information for the previous 24 hours, as follows:
- Robots went offline - the total number of alerts generated by Robots that went offline.
- Robots went online - the total number of alerts generated by Robots that became available.
- Transactions with Application Exception - the number of transactions that failed with an Application Exception.
- Transactions with Business Exception - the number of transactions that failed with a Business Exception.
- Faulted Jobs - the total number of alerts generated for jobs that failed.
- Queues with items out of SLA or at risk - the number of queues that have items whose SLA is about to expire or has expired already.
Once saved, all accounts that have an e-mail address configured in the Manage Access page and an assigned role that grants them View permissions on the Alerts page receive email alerts every time a Fatal or Error alert is encountered, and a daily detailed report of all alerts.
After entering your settings as detailed above, you can ensure alert emails are functioning properly using the Test Mail Settings feature:
Now all accounts that have an e-mail address configured in the Manage Access page and an assigned role that grants them View permissions on the Alerts page receive email alerts every time a Fatal or Error alert is encountered, and a daily detailed report of all alerts.
