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Intercom authentication
Integration Service User Guide
Last updated Nov 7, 2024
Intercom authentication
To create a connection, you need the following credentials:
- Client ID
- Client secret
-
Select Integration Service from Automation CloudTM Public Sector.
- From the Connectors list, select Intercom. You can also use the search bar to find the connector.
- Select the Connect to Intercom button.
- Enter the required credentials.
-
Select Connect.
- Next, you'll be prompted to log in to your Intercom account using your email and password.
- After login, you must grant the Intercom connector access to your Intercom data. See the Permissions sections below for details.
-
Your connection has been added.
The connector requires the following permissions:
- People - View and manage users and leads
- Companies - View and manage companies
- Conversations - View and update Inbox conversations
- Messages - View messages, campaigns and message insights
- Teams and teammates - View teams and teammates and set away status
- Intercom app capabilities - Access and receive data in Intercom apps
- Tags - View and manage people, company and conversation tags
- People activity - View and create people activity and events
- Workspace counts - View numerical counts of your workspace data
- Data attributes - Manage your customer and company attributes
- Tickets - View Manage tickets
- AI Content - View Manage AI Content.